laksh365 — Privacy Policy

Last updated: 01/11/2025

Jump to Content

This page explains how laksh365 E-RETAIL LIMITED collects, uses, stores and protects your personal information when you use our Platform.

Introduction

This Privacy Policy outlines laksh365 E-RETAIL LIMITED’s approach to Data Protection and Privacy in accordance with applicable laws. By using our Platform you agree to the terms set out below.

Who we are

laksh365 E-RETAIL LIMITED is incorporated under the Companies Act, 2013 and operates our e‑commerce platform for beauty and cosmetic products. Our registered office: 104, Vasan Udyog Bhavan, Sun Mill Compound, Lower Parel, Mumbai 400013.

What information we collect

We collect information you provide (name, email, address, payment details), information from your device (IP, device id), usage data (pages viewed, actions) and information from other sources (carrier address updates, public records).

Categories:

  • Identity & Contact: name, email, phone, shipping address, DOB, profile image.
  • Payments: transaction amount, bank name, card type (we do not store full card PANs).
  • Technical: IP address, device identifiers, logs, network carrier.
  • Usage: pages visited, app interactions, cookies data.

How we use your information

  • To process and deliver orders, handle payments and refunds.
  • To provide, troubleshoot and improve our Platform (analytics, bug fixes).
  • To personalise recommendations, offers and marketing communications.
  • To comply with legal obligations, prevent fraud and protect rights.

Cookies & other trackers

We use cookies, pixel tags and log files. Cookie categories include strictly necessary, functional and performance cookies. You can manage cookies via your browser settings (note: disabling necessary cookies may break functionality).

Third-party SDKs

We integrate SDKs for analytics (Clevertap, Appsflyer), payment (PayU, Razorpay, Cashfree) and login (Google/Facebook). These SDKs collect limited data for the stated purposes under their own policies.

Sharing & disclosure

We may share personal data with service providers (logistics, payments, analytics), group companies and legal/regulatory authorities where required. We put contracts and safeguards in place when sharing your data.

Data security

We use encryption, access controls and monitoring to protect data. While we strive to protect data, no transmission over the internet is 100% secure.

Retention & deletion

We retain personal information only for as long as necessary for the purposes described and to meet legal obligations. When no longer required, data is deleted or de‑identified.

Your rights

You may request access to, correction of or deletion of your personal data and object to certain processing. To exercise rights contact: privacy@laksh365.org.

Customer grievance redressal

For grievances, contact our support channels. We follow a structured process to acknowledge and resolve complaints promptly. Helpline: 1800‑267‑4444.

Contact us

For privacy queries: support@laksh365.org or privacy@laksh365.org.